Cancel Virgin Media Contract within 14 Days

If you`ve recently signed up for Virgin Media and have had a change of heart, you may be wondering how you can cancel your contract. Fortunately, you have the right to cancel your Virgin Media contract within 14 days of receiving your initial services without any financial penalties. Here`s what you need to know to cancel your Virgin Media contract within the 14-day cooling-off period.

What is the 14-day cooling-off period?

The 14-day cooling-off period is a legal requirement for most services and products bought online or over the phone. It gives you the right to cancel your contract for any reason and without penalty, providing you do so within 14 days of receiving your initial services.

How to cancel your Virgin Media contract within the 14-day cooling-off period

To cancel your Virgin Media contract within the 14-day cooling-off period, follow these simple steps:

1. Contact Virgin Media customer service team by phone on 0345 454 1111 or online via the Virgin Media website.

2. Request to cancel your contract within the 14-day cooling-off period and provide your account details and reason for cancellation.

3. You may be offered a better deal or incentive to stay with Virgin Media. If you still wish to cancel, know your rights and politely decline any further offers.

4. You`ll be asked to return any equipment provided by Virgin Media, such as routers, set-top boxes, and remote controls.

5. You`ll receive a returns pack with prepaid postage to return your equipment.

Remember to keep hold of your return tracking number as proof of equipment return, just in case of any disputes.

What happens if you cancel outside the 14-day cooling-off period?

If you cancel your Virgin Media contract outside of the 14-day cooling-off period, you may be liable for early termination fees. The amount of the fee will depend on how long you have had the service, the type of service you took, and the remaining length of your contract.

It`s important to read the terms and conditions of your Virgin Media contract carefully, so you`re aware of any potential fees associated with early termination.

In conclusion, if you`ve signed up for Virgin Media and have had a change of heart, canceling your contract within the 14-day cooling-off period is a simple process that won`t cost you any money. Just remember to return any equipment provided by Virgin Media and keep hold of your return tracking number as proof.